Care at Home • West Lothian, Scotland

Supporting lives with professional excellence

Person-centred domiciliary care and support for adults, delivered with dignity in the place you call home.

Care support

To those we serve

Your care, your choice. We provide professional, compassionate care tailored to your needs, helping you live well and maintain independence in your own home across West Lothian.

Our services →
KWSS team

Your career with us

We provide comprehensive induction, SCQF Level 6 qualification support, SSSC registration guidance, mentorship, and ongoing professional development through regular supervision.

Current vacancies →
Standards and training

Our commitment to standards

Fully committed to the Care Inspectorate and the Public Services Reform (Scotland) Act 2010. We welcome scrutiny and work collaboratively with local authorities and the SSSC.

Service user rights →

Our Services

Professional care and support for adults aged 65 and over, delivered in your own home across West Lothian.

HC

Home Care

Personal care support with daily activities, helping you maintain independence in familiar surroundings.

RC

Respite Care

Temporary professional care that gives family caregivers a well-deserved break.

CC

Companionship

Meaningful conversations, shared activities, and genuine friendship.

NC

Night Care

Overnight supervision, falls prevention, and reassuring presence.

LI

Live-in Care

Round-the-clock support and companionship in your own home.

PC

Personal Care

Washing, dressing, meals, medication, mobility, and daily routines.

Our Vision

We envision a West Lothian where every adult has the power to direct their own care, maintain dignity, and pursue their personal aspirations with independence and choice.

As a domiciliary care provider registered with the Care Inspectorate, we are committed to the Health and Social Care Standards: My Support, My Life.

Independence at home
Team working together

Our Mission

To provide highly personalised care that upholds individual dignity and promotes independence, delivered with excellence at competitive rates.

We partner with families, health professionals, West Lothian Council, and the Care Inspectorate to ensure safe, effective, person-centred care.

Care Inspectorate Registration

Keyworker Staff Supply Limited is applying for registration as a Support Service — Care at Home with the Care Inspectorate, Scotland.

Service type: Support Service — Care at Home • Adults 65+ • West Lothian

Our Services

Professional care and support for adults aged 65 and over, delivered in your own home across West Lothian.

Home care

Home Care

Our trained care workers visit you at home, providing personal care support with daily activities.

  • Washing, bathing and personal hygiene
  • Dressing and undressing
  • Meal preparation and support with eating
  • Medication prompting and support
  • Light housekeeping and laundry
  • Support with mobility and transfers
Enquire about care
Respite care

Respite Care

Temporary professional care that gives family caregivers a well-deserved break.

  • Planned short-term care cover
  • Emergency respite when needed
  • Maintaining familiar routines
  • Regular updates to family members
Enquire about care
Companionship

Companionship Care

Friendly companionship and social support, helping reduce loneliness.

  • Conversation and social interaction
  • Accompanying to appointments
  • Support with hobbies and interests
  • Outings and community access
Enquire about care
Night care

Night Care

Overnight supervision and care for safety and peace of mind.

  • Waking night support
  • Sleep-in care
  • Falls prevention and response
  • Reassuring overnight presence
Enquire about care
Live-in care

Live-in Care

A dedicated care worker lives in your home, providing round-the-clock support.

  • 24-hour personalised support
  • Continuity of a single care worker
  • Remain in your own home
  • Alternative to residential care
Enquire about care
Personal care

Personal Care and Daily Living

Hands-on support with activities of daily living, delivered with dignity.

  • Washing, bathing and personal hygiene
  • Dressing and undressing
  • Meal preparation and support with eating and drinking
  • Medication prompting and support
  • Mobility and transfers
  • Laundry, light housekeeping and shopping
  • Accessing the community
Enquire about care

Our service scope: Keyworker Staff Supply provides care and support for adults aged 65 and over in their own homes across West Lothian. We are registered with the Care Inspectorate as a Support Service — Care at Home.

Build your career in care

Join a team that values you. Full training provided, SCQF qualification support, SSSC registration guidance, and a genuine career path.

Why work with us?

🎓

Full training provided

64-hour structured induction over 3 months. No experience needed.

📚

SCQF Level 6

We fund and support your Scottish qualification in Social Services and Healthcare.

👤

SSSC registration

Full guidance through your SSSC registration and PRTL requirements.

🛠

Regular supervision

Minimum 4 supervisions per year, annual appraisal, and a PDP.

🚗

Car allowance

Monthly car allowance for staff using their own vehicle.

🌟

Career progression

Clear pathway from Support Worker to Senior, Coordinator, and beyond.

Current vacancies — West Lothian

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New to care? We welcome career changers from all backgrounds — retail, hospitality, teaching, security, and more. We provide all the training you need.

Apply now → or call 0330 133 0626

Service users

Your care, your voice. Everything you need to know about your rights, how to give feedback, and how to raise concerns.

Our promise to you

We promise to treat you with dignity, respect, and compassion at all times. Your care is personal to you — you direct it, we deliver it.

Your rights

Under the Health and Social Care Standards: My Support, My Life, you have the right to:

Be treated with dignity, respect, and compassion
Direct your own care and make your own choices
See and contribute to your care plan
Complain without fear — it will not affect your care
Have someone help you raise concerns
Receive information in your preferred format

Complaints and compliments

We want to hear from you — whether things are going well or when something is not right.

1
Raise concern
Phone, email, in person
2
We acknowledge
Within 5 working days
3
We investigate
Within 14 working days
4
Full response
Within 20 working days
5
Follow up
Lessons learned

Under Regulation 18 of the Requirements for Care Services Regulations 2011, we must investigate all complaints fully and respond within 20 working days.

If you are not satisfied

You have the right to contact any of these external bodies:

Care Inspectorate

Tel: 0345 600 9527

www.careinspectorate.com

West Lothian Council

Tel: 01506 280000

Adult Protection Team

Scottish Public Services Ombudsman

Tel: 0800 377 7330

www.spso.org.uk